Tracking your order
Tracking may take several days to become active after dispatch. Customers with an account can also review order information from their account page.
Delivery Policy
Delivery Policy
Clear, trackable and discreet delivery.
From order confirmation to arrival, we keep the process transparent while protecting your privacy. Delivery time depends on destination, product availability and local customs processing.
1-5 business daysOrder verification, quality check and preparation
Trackable deliveryTracking details are emailed after dispatch
Discreet packagingPlain outer packaging with no reference to contents
How delivery works
These stages help you understand what happens after an order is placed.
1
Order processing
We verify the order, check the product and prepare it for dispatch within 1-5 business days.
2
Dispatch and tracking
After dispatch, a shipment confirmation and tracking information are sent by email.
3
Delivery
The carrier delivers the parcel. Timing varies by destination, customs and local conditions.
Estimated delivery times
The estimates below include processing time and are not guaranteed arrival dates.
| Destination | Estimated total time |
|---|---|
| United States, excluding Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands | 8-12 business days |
| United Kingdom, Germany, France, Mexico and mainland Spain | 6-12 business days |
| Australia, Canada and Italy | 12-18 business days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway and Portugal | 15-25 business days |
| Japan and South Korea | 8-18 business days |
| Middle East | 20-30 business days |
| India | 12-22 business days |
| South America and other supported destinations | 20-30 business days |
Processing may take longer during peak seasons and promotional events. Weather, customs inspections, carrier disruptions and remote-area delivery can also affect arrival time.
Changing your address
Contact us immediately if the delivery address is incorrect. We cannot guarantee an address change after the order has been dispatched.
Delayed or missing parcel
If tracking has not updated for an extended period or the parcel appears lost, email service@sexdollpro.com with your order number.
Refused delivery
Refusing a parcel because of import charges may result in return shipping, customs and handling costs being deducted from any eligible refund.
European orders
Taxes and import duties
Unless stated otherwise at checkout, international shipments may be sent duty unpaid. Customs duties, import taxes and related handling fees charged by the destination country are the customer's responsibility.
The reference below lists the tax rates currently shown for supported European destinations.
| Country | Tax rate |
|---|---|
| Germany | 19% |
| France | 20% |
| Italy | 22% |
| Spain | 21% |
| Austria | 20% |
| Belgium | 21% |
| Netherlands | 21% |
| Denmark | 25% |
| Portugal | 23% |
| Sweden | 25% |
| Ireland | 23% |
Discreet packaging
Privacy from the outside in
Orders are shipped in plain outer packaging with no reference to the product or contents. The package is designed to look ordinary from the outside, and we handle order information with privacy in mind.
Questions about your delivery?
Email service@sexdollpro.com and include your order number when available.